Refund Policy

Last updated: April 13, 2025

At Photomart.az, we prioritize the quality and accuracy of every personalized order. Below are our refund and return terms:

1. Conditions for Refund

• All personalized (photo-based) products can only be refunded or returned if there is a technical defect or production error.

• Returns due to personal preference or dissatisfaction with the final result based on customer-provided photos/text are not accepted.

• In case of a defect or wrong item, please contact us within 24 hours of receiving your order.

2. Return & Exchange Process

• A clear photo and short description of the issue must be submitted.

• After review, the product may be replaced or the payment refunded.

• Items must be unused and returned in their original condition.

3. Refund Method

• Refunds will be issued only to the original payment method (e.g. bank card).

• Processing time is typically 3–7 business days.

4. Contact

If you have a problem or refund request, contact us:

• Email: info@fotomart.az

• Phone / WhatsApp: +994 55 200 33 93